1. Information We Collect
We may collect information that you voluntarily provide through our website, including:
- Your name, telephone number, and email address.
- Your preferred service date and appointment time.
- Vehicle year, make, model, and information about the vehicle issue.
- Your communication preferences and consent records.
- Basic technical information, such as browser, device, and server-log information, when made available by our hosting services.
2. How We Use Information
We use information to:
- Review, schedule, manage, and complete vehicle service requests.
- Contact you about your request, appointment, vehicle, or completed service.
- Provide customer support and respond to questions.
- Maintain and protect our website, records, and business operations.
- Comply with legal, safety, accounting, and regulatory obligations.
3. SMS/Text Messaging
If you expressly agree to receive text messages, CSSAutoPlus may send transactional messages relating to a service request, such as a notice that your vehicle service is complete. Message frequency varies based on your requests and is typically one completion message per completed service request. Message and data rates may apply.
Reply STOP to unsubscribe from text messages. Reply HELP for help, or contact us using the information below. Consent to receive text messages is not a condition of purchasing goods or services.
We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes. We may share limited information with service providers that help us deliver messages, such as Twilio, only as necessary to provide the messaging service.
For the complete program rules, see our Terms of Service.
4. When We Disclose Information
We may disclose information:
- To vendors that support our website and communications, including web hosting, database, email, and SMS providers.
- When required by law, legal process, or a valid government request.
- When reasonably necessary to protect customers, the public, CSSAutoPlus, or our legal rights.
- In connection with a business transfer, such as a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
Service providers may use information only to perform services for us and must handle it consistently with their agreements and applicable law.
5. Data Retention and Security
We retain information for as long as reasonably necessary to provide service, maintain business and consent records, resolve disputes, enforce agreements, and satisfy legal obligations. We use reasonable administrative, technical, and physical safeguards, but no website, database, or transmission method can be guaranteed completely secure.
6. Your Choices
You may ask to review, correct, or delete personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. You may also opt out of email communications by contacting us and opt out of SMS messages by replying STOP.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided information to us, please contact us.
8. Third-Party Services and Links
Our website may rely on or link to third-party services. Their handling of information is governed by their own policies. This Privacy Policy applies only to information handled by CSSAutoPlus.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Your continued use of the website after an update means the revised policy applies to future interactions.
10. Contact Us
For privacy questions or requests, contact:
CSSAutoPlus
Email: carl@cssautoplus.com
Phone: 310-269-6095